Frequently Asked Questions

Every product available for purchase on HYPERCLOSET is in unworn condition unless specified otherwise.

Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

The payment for your purchases can be made through Paypal, Credit or Debit Card, Cash on Delivery, or Bank Deposit.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Our team is committed to inspecting and verifying every sneaker prior to dispatch. Once your product successfully undergoes our authentication procedures, it is carefully packaged with a verification seal added for assurance.

All orders within Greece are dispatched with ACS Courier and they are shipped within 1-2 business days from their date of placement. Please allow 1 to 4 business days for the delivery of all orders.

For orders destined for Cyprus, they are also shipped using ACS Courier. The delivery timeframe for orders to Cyprus is approximately one week from the date of dispatch.

For international orders, shipments are handled through UPS. Please note that delivery times for orders outside Greece and Cyprus typically range from 1 to 2 weeks from the date of dispatch.

If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.

You have the right to return the products from your order, please read our Returns and Exchanges Policy for more information

We offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.

The Nike Dunk Low Retro is true to size. If you have wide feet, the Dunk fits well because the toebox is cut a little wider.

The Dunk Low is perfectly comfortable for day-to-day wear as long as you're not trekking long distances. For your standard daily fit, you won't have any issues.

The Air Jordan 1 fits true to size. People with narrow feet can go down half a size for a more snug fit. People with wide feet can go up half a size for a roomier fit.

Originally crafted as a basketball shoe, the Jordan 1 prioritizes comfort in its design from the very beginning. Its thoughtful construction ensures that it can be comfortably worn throughout the day without any inconvenience. In conclusion, yes, the Jordan 1 is incredibly comfortable.

The fit of the shoes depends on your personal preference. Jordan 4's are intentionally designed to be slightly snug. If you prefer a snug fit, feel free to choose your regular size. However, if you prefer more room for a comfortable fit, we recommend going up by half a size.

The Jordan 4 is known for its exceptional comfort, thanks to the air technology in the sole that provides the distinctive Nike bounce with each step. Additionally, the sizing of the Jordan 4 ensures a snug fit, embracing your feet and contributing to a highly comfortable wearing experience.

If you wish to contact us, check the available options on our Contact Page